Got to wigan with a bit of spare time, so we were making our way to entrance and was called over by a steward to come into the players lounge, it was a really nice and spacious area. It was full of us spurs and they had a selection of food beer and hot drinks, it was a great relief to get out of the sleet and cold, very well thought of and an example of what we should be aiming for in treating away fans, the stewards were very helpful in looking out for us and helping with any requests . Well done wigan
Stadium easy to find well signed. Parking easy to find and plentyfull, in satdium way some 200yards from stadium, park in soccer dome car park, large visitng car aprk which is gravelled not suitable for wheelchair users. Did not use bookable spaces, waiting 40mins to get out is long time.
The fans bar area closed, with some 4,500 visitors it may be a problem, but the soccer dome was open for visitors.
There is a lift and just as well otherwise disabled wheelchair users would not be able to get to see the game, and ambulant supporters who can't climb stairs would also have a problem as well.
The problem with the lift there is only one and this is some distance away from one of the viewing galleries and presents a problem at full time with the rush of the crowd and was quite difficult and little scarry getting to the lift. The lift is just big enough to fit one wheelchair in and carer, and the wait to get in was long, so if there was an emergency evacuation this could have consequenses for disabled fans.
Viewing was a problem from the gallery with fans again standing up, there is lots of space so I would have thought raising the floor would not be an issue, except expenditure which seems an on going excuse for many clubs.
All round the facilities are quite good but spoilt by what would be viewed by small things, but they mean a lot to disabled supporters.
On a good note all staff/stewards at the club where most heplfull and certainly well trained to deal with disabled supporters.
On a sad not another bad day at the office for the team.
Parking - I contacted Wigan, as advised, regarding parking and spoke with Norma (Disabled co-ordinator) who was most helpful, sending me a parking pass, which I received within 2 days of my request, This was for car park 5, which is approx 100mtrs from the away section. (Be prepared for a 40min wait to get off after though!).
Pre Game - Fantastic, away fans only club, next to the away fans turnstiles, very friendly and welcoming. Pie, peas and gravy in a tray £2!!
and the best bit, a lift from inside the club directly up to the disabled area.
View - Wheelchair section is elevated and situated towards the right corner flag, good view of the whole pitch when everyone is sat down...However when fans stand it is impossible to see the nearest goal...VERY FRUSTRATING!!
I didn't need the toilet facilities so cannot comment.
All in all a good day (apart from the result) With Stewards and Staff very helpful. Would I go again? Most definately........But please try to do something about that frustrating view Wigan as everything else is spot on!